1. Jhaweb Webex
2. Cisco Webex Team Login
3. Cisco Webex Meetings Download
4. Cisco Webex Teams Login
5. Webex App For Desktop

This document explains the process for logging in to Webex Teams on the web. The same applies when logging in to the Webex Teams app

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Jhaweb Webex

Login Process for Webex Teams

1. Enter the Webex site: teams.webex.com
2. Enter your Primary UW Madison email address and click 'Next'
3. When prompted, enter your NetID and Password credentials. You may also be prompted for your multi-factor authentication (MFA).
4. Webex Teams will be loaded within the web page.
5. If you are using the Desktop client, enter your Primary UW Madison email address and click 'Next'.
6. When prompted, enter your NetID and Password credentials. You may also be prompted for your multi-factor authentication (MFA).
7. Webex Teams will now be loaded within the application.

Issue: My browser 'hangs' when I login to WebEx Teams from the website.

Resolution: Clear your browsers cookies and cache for Cisco WebEx Teams and Cisco Webex websites.

Issue: I can't launch a video call from my team space.

Resolution: If the video button is 'greyed' out you may be using a Cisco WebEx Teams consumer account. All Duke trial participants (account login is netid@duke.edu) have the benefit of a Duke directory and may create video calls of up to 25 participants. If you are logged into WebEx Teams with netid@duke.edu and this issue is occurring, please open a ticket with OIT so we can resolve your issue.

Cisco Webex Team Login

Issue: I am logged into WebEx Teams but I can't find my Duke colleagues in the Teams directory.

Cisco Webex Meetings Download

Resolution: Currently, only users who have logged in to use Teams are visible in the directory. Send your colleague an email and ask them to join you!

Issue: I can't login to Cisco WebEx Teams.

Cisco Webex Teams Login

Resolution: If you are trying to login to Teams and receive an error that says, 'Can't sign in right now, Our server is having temporary issues', make sure that you are logging into Teams using a valid and active netid@duke.edu login and password, not your email address. See image below:

Visit the WebEx Teams Known Issues site for a complete list of all current known and resolved issues.

Need more help?

Webex App For Desktop

Contact your local service desk, the OIT Service Desk or visit Cisco Collaboration Support.